Who is CDC Federal Credit Union?

CDC Federal Credit Union is proud of our 60+ years’ heritage and reputation built on a solid foundation in the communities we serve. But, we could not be the strong financial institution we are today without the commitment and dedication of our associates.

In order to attract, hire and retain the “best of the best,” we offer an IDEAL Corporate Culture, where associates are valued and respected, and have the opportunity for individual development through experience, achievement and learning. We work diligently to provide a rewarding, challenging and fun (yes, fun) work environment that individuals want to be a part of.

Our competitive salaries and attractive benefits package demonstrate our commitment and appreciation to our team members.

Who do we want for team members?

CDC Federal Credit Union wants team members who are energetic and passionate about providing exemplary service at all times and at all touch points. Being an exemplary service provider means team members are friendly, courteous, excellent listeners, good communicators, have a thirst for learning, always sharing knowledge, looking for better ways to serve our members, and building professional relationships with our members, one member at a time.

And because it’s important for us to give back to the communities we serve, we encourage associates to participate in charitable organizations, sponsorships and community initiatives through our “Because We Care” program.

WOW, how do I apply?

If you possess our core values of: Respect, Exemplary, Accountability, Leadership, Teamwork, Integrity and Excellent Service please look at our current opportunities below and apply today.


POSITION: Administrative Assistant   

PURPOSEProvide administrative support to the Financial Planner.  Assist other departments with AA duties as assigned by the Senior Vice President of Human Resources.  Provide exemplary service to credit union members and associates at all times.    


  • Organize and maintain computer client database for CUNA Advisor Workspace, Investigo, NetX360, Sales Force and Activity Tracker 
  • Set and confirm appointments, answer calls and take messages or direct caller to appropriate contact
  • Make outbound calls to clients as a follow-up to correspondence
  • Handle preparations/organize for seminars and work after houses as needed
  • Organize and maintain client files, to conform to compliance regulations; blotter checks and other incoming/outgoing documents, stock certificates, client contracts, correspondence and advertising
  • Process new paperwork and complete forms for clients, process mail
  • Send client review letters, birthday cards, thank you letters, contracts, Managed Account binders, newsletters and other client mailings
  • Update and maintain lists as new clients are added
  • Order marketing supplies, and supplies for the printer for Financial Planner
  • Keep track of brochure, prospectuses, applications, forms and informational material, for quantity available and for current dates for compliance
  • Follow all policies and procedures which have been established in order to meet compliance requirements of all applicable federal regulations such as Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg CC and Patriot Act


  • Handle courier responsibilities: mail pickup from the post office and Northlake Complex; deliver mail to campus branches; sort/run mail through the postage meter and dropping off mail at the post office at the end of each day
  • Create and update forms for credit union operations using the full version of Adobe Acrobat to make forms fillable.
  • Handle the Weekly Rates Package
  • Backup Executive Assistant on the credit union board package.
  • Commitment to CDC FCU’s Corporate Culture and Core Values
  • Perform all other duties as assigned.


  • High School diploma; some college preferred
  • Valid driver’s license
  • Professional appearance
  • Friendly personality, courteous, tactful and diplomatic.
  • Calm demeanor
  • Work well with others at all levels; team player
  • Excellent grammar and communication skills; written and verbal
  • Flexible; able to work afterhours at times
  • Strong organizational skills; detail-oriented and a self-starter.
  • Excellent judgment
  • Excellent computer skills; able to learn and adapt to new technologies
  • Strong customer services skills; previous customer service experience a plus
  • Confidential at all times



POSITION: Network & Applications Administrator    

PURPOSE: The primary purpose of this position is to administer the credit union’s computer network, system security, telecommunications, core, CRM and ancillary systems.  Provide input and assist in the implementation of technology solutions that improve efficiency and exemplary service to credit union members.


  • Review and install management approved Microsoft system updates on PC’s and servers.
  • Support overall operation of the Microsoft network including configuration and maintenance of Active Directory across the enterprise.
  • Ensure that all communications and data systems are functioning optimally and that support is readily available.  Assure smooth, continuous functioning of all member-facing systems.
  • Actively review and test the Information Technology portion of the credit union’s Business Continuity/Disaster Recovery plan to ensure the credit union can regain critical functionality in times of crisis.
  • Assist with Disaster Recovery planning and testing for all IT systems and processes.
  • Manage backup and restoration for all mission critical applications including off-site rotation.
  • Participate in annual security audits.


  • Assist with the networking needs for the Fiserv core data processing system and those interfaced with it, to allow them to run smoothly and securely.
  • Assist with new product development; define restraints, limitations, alternatives and system requirement for set-up.
  • Serve as liaison between Information Technology and credit union staff for application system project completion and implementation.
  • Coordinate credit union resources to meet the stated objectives of defined projects requiring IT support.
  • Research and deploy internal and external resources to provide timely, technical solutions to any application system issues. 


  • Install, configure, and maintain personal computers, Windows networks (TCP/IP), file servers, Ethernet & Voice cabling/infrastructure, backup systems, MS Exchange mail services, and other related equipment/devices; modems, disk drives, (RAID arrays), storage systems, and printers.
  • Performs software application installations, upgrades, licensing documentation, and troubleshooting for entire organization.
  • Coordinate technical support of all ancillary applications which include consumer and mortgage loan origination, general ledger, items processing, document management, email, mobile apps and devices, and intranet.
  • Administer the system and provide ongoing technical support for the Customer Relationship Management (CRM) system.
  • Administer non-core applications such as Mortgage Originations, Consumer Loan Originations, Visible Equity, etc.
  • Maintain and provide technical support for Fiserv DNA including user profiles, printers, system settings, etc.
  • Cross train on other department responsibilities.
  • All other duties as assigned.


  • BA/BS or equivalent with 5 year experience in Information System support.
  • Banking or Credit Union industry knowledge preferred.
  • Knowledge of financial services applications and functionality preferred.
  • Basic knowledge of SQL and Oracle Database Administration preferred.
  • Knowledge of automation/scheduling tools preferred.
  • Advanced knowledge of Windows 7/2008/2012 operating systems (workstation and server).
  • Ability to identify and resolve computer/network malfunctions and operational problems, and provide hardware and/or software solutions.
  • Working knowledge of routers, switches, WAN connectivity, and telecommunication systems.
  • Strong organizational, analytical and problem-solving skills
  • Excellent effective communication skills enabling interaction with technical and non-technical associates at all levels within the organization.
  • Able to handle multiple tasks and moving priorities.
  • Service-oriented; assisting users as needed
  • Self-starter with the ability to work with minimal direct supervision



POSITION: Collector    

PURPOSE: Assist in the administration and collection of all delinquent accounts, including the collections of ATM exceptions, NSF checks, returned items, and courtesy pay overdrafts.  Investigate fraud issues.


  • Handle past due accounts in accordance with the Fair Debt Collection Practices Act.  Send timely delinquent notices. Attempt to reach members by telephone to get payment or promise to pays.  Utilize collection letters or email to communicate with members who cannot be reached by telephone.
  • Maintain “CRM Notes” records for all delinquent accounts worked. Ensure system is up-to-date at all times.
  • Assist with member complaints regarding delinquencies.
  • Perform special projects as assigned.
  • Interface with repossession agents, auction companies, and attorneys on collection accounts in order to mitigate losses.
  • Administer small claim actions.
  • Handle inbound and outbound letters and telephone requests to and from members, vendors, local authorities, contractors, etc., with respect to delinquent accounts.
  • Maintain records of collection activity; charge offs, bankruptcies, and recovered collections.


  • Research and collect shortages and/or deficiencies generated by ATM overdrafts, debit card and courtesy pay overdrafts, and bad checks in accordance with the established Negative Balance Accounts Procedures on the intranet.
  • Utilize written correspondence to communicate with members who cannot be reached by telephone.
  • Restrict ATM access until the exception is cleared.  Review accounts with excessive ATM exceptions for possible permanent restriction.
  • Review accounts with excessive NSF and returned deposits for possible closure. Submit accounts with unresolved negative balance due to returned check deposits to authorities for possible criminal action.
  • Restrict courtesy pay privileges for members who abuse the privilege.
  • Investigate and collect losses resulting from new account fraud, check kiting, etc.


  • A high school diploma; some college desired.
  • Two years of collections experience.
  • Able to work independently, requiring minimal supervision.
  • Organized and detail oriented.
  • Computer literate.
  • Excellent communication skills, both verbal and written.
  • A personality conducive to a collections atmosphere.
  • A professional appearance in accordance with established dress code policy.


Please submit resume, cover letter and salary requirements to resumes@cdcfcu.com


CDC Federal Credit Union
Human Resources Department
Fax: 678-553-5527

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