Who is CDC Federal Credit Union?

CDC Federal Credit Union is proud of our 60+ years’ heritage and reputation built on a solid foundation in the communities we serve. But, we could not be the strong financial institution we are today without the commitment and dedication of our associates.

In order to attract, hire and retain the “best of the best,” we offer an IDEAL Corporate Culture, where associates are valued and respected, and have the opportunity for individual development through experience, achievement and learning. We work diligently to provide a rewarding, challenging and fun (yes, fun) work environment that individuals want to be a part of.

Our competitive salaries and attractive benefits package demonstrate our commitment and appreciation to our team members.

Who do we want for team members?

CDC Federal Credit Union wants team members who are energetic and passionate about providing exemplary service at all times and at all touch points. Being an exemplary service provider means team members are friendly, courteous, excellent listeners, good communicators, have a thirst for learning, always sharing knowledge, looking for better ways to serve our members, and building professional relationships with our members, one member at a time.

And because it’s important for us to give back to the communities we serve, we encourage associates to participate in charitable organizations, sponsorships and community initiatives through our “Because We Care” program.

WOW, how do I apply?

If you possess our core values of: Respect, Exemplary, Accountability, Leadership, Teamwork, Integrity and Excellent Service please look at our current opportunities below and apply today.

Position Title:  Contact Center Representative

PURPOSE: Provide exemplary service at all touch points consistently exhibiting CDC FCU’s Core Values, and remembering – Members First.  Satisfy member needs through interactive conversations.  Contribute to the achievement of CDC Federal Credit Union’s Strategic Goals.

ESSENTIAL DUTIES & RESPONSIBILITIES
SALES & SERVICE

  • Provide exemplary service at all touch points consistently exhibiting CDC FCU’s Core Values, and remembering – Members First
  • Engage the member in a conversation; listen to what they are saying
  • Satisfy member needs by asking probing questions, providing customized solutions, and providing insights and education to  prospects and members
  • Refer the right credit union products and services that meet member needs; this results in relationship building
  • Immediately acknowledge members and associates
  • Answer telephone immediately; return voice mail and email promptly
  • Exhibit a cooperative, positive attitude
  • Treat others in a courteous and respectful manner
  • Actively participate in all retail meetings, sales promotions and rallies
  • Follow all service standards established by the credit union

OPERATIONAL

  • Take escalated calls; file member complaints
  • Make every effort to retain memberships
  • Open memberships
  • Open and close accounts to include owner/signor additions and deletions
  • Consistently attain referral goals on monthly and annual basis
  • Follow Regulation CC guidelines when opening new accounts with check deposits
  • Disclose new account information based on federal regulations
  • Request and review identity authentication and Chex information for all new accounts
  • Process CD account transactions; stop payment requests, wire transfer requests, check order requests, fee reversals, loan payoffs, process loan payments, etc.
  • Explain restrictions and regulations on all products
  • Ensure strict guidelines are adhered to for ATM and debit card approval
  • Order ATM debit cards; process reissues and handle ATM debit card disputes and fraud forms for submission
  • Initiate the beginning process of unauthorized/revoked ACH claims, check forgery claims and all disputes (cards, checks ACH, forgery, etc.)
  • Setup Internet Banking and e-statements
  • Reset Internet Banking and PAL password
  • Resolve questions and issues promptly
  • Ensure all member accounts belong to qualified sponsor groups
  • Limit documentation errors
  • Provide rate information on all products offered by the credit union
  • Set up and order ancillary products for new accounts
  • Handle business, estate and trust accounts
  • Respond to Deluxe check order alerts
  • Research and resolve HELOC and Debit card issues on Credit Console
  • Verify transactions and remove Fraud Blocks
  • Notarize documents and perform Medallion Signature Guarantees
  • Troubleshoot online bill pay and mobile banking issues and errors; open case with IT if issue cannot be resolved
  • Process online messages and online form requests
  • Process cash advances by telephone

GROWTH & DEVELOPMENT

  • Meet with Team Leader to set goals for career growth
  • Work with Team Leader on special projects as assigned
  • Be open to improvement and performance feedback
  • Initiate continuous learning and development through internal and external sources
  • Cross-train in other job-related responsibilities within the retail area

PROFESSIONAL TEAM EFFORT

  • Be a team player; help others
  • Partner with other departments to solve member problems
  • Exhibit professionalism at all times
  • Share knowledge
  • Participate in “Because We Care” Program
  • Respond to Georgia Credit Union Affiliates “Calls to Action”

MISCELLANEOUS 

  • Understand, respect and adhere to all security guidelines, credit union policies/procedures, moral and ethical principles, and regulatory compliance requirements, i.e., Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations
  • Maintain confidentiality with regard to non-public information about our members and CDC FCU
  • Offer a solution or answer to the member or associate; if the answer is no, recommend an alternative
  • Recommend process changes for service quality improvement
  • Support CDC FCU by using credit union products and services in order to be fully educated and have first-hand knowledge of our offerings
  • Promote CDC FCU Membership
  • Handle all other duties as assigned

EDUCATION/KNOWLEDGE/SKILLS & ABILITIES

  • High School diploma; some college preferred
  • Previous contact center experience a plus
  • Excellent communication skills, both written and verbal
  • Strong member-service orientation; excellent listening skills – do not interrupt
  • Self-motivated and independent; requiring minimal supervision
  • Proficient in problem solving; able to make sound logical decisions
  • Computer proficiency; ability to learn/adapt to Contact Center technologies and operations
  • Detail oriented with strong organizational skills
  • Ability and flexibility to respond in a fast paced and changing environment
  • Sales experience in a similar capacity, preferably in a financial institution
  • Regular and predictable attendance
  • Maintain a professional appearance in accordance with CDC FCU’s dress code
  • Bondable and have no felony convictions
  • Physically capable of performing assigned responsibilities; reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

This position description is intended to describe the general nature and level of work performed.  It is not to be construed as an exhaustive list of responsibilities.

Position Title:   Lead Teller

PURPOSE: Assist members by handling all transactions while cross-selling products.  Provide exemplary service at all touch points exhibiting CDC FCU’s Core Values, and remembering “Members First”; follow service standards, contribute to the achievement of CDC Federal Credit Union’s Strategic Goals

ESSENTIAL DUTIES & RESPONSIBILITIES
SALES & SERVICE

  • Engage the member in a conversation; listen to what they are saying
  • Satisfy member needs by asking probing questions, providing customized solutions, and providing insights to prospects and members
  • Immediately acknowledge members and associates
  • Answer telephone by third ring; return voice mail and respond to email promptly
  • Exhibit a cooperative, positive attitude; treat others in a courteous and respectful manner
  • Follow all service standards established by the credit union
  • Actively participate in all retail meetings, sales promotions and rallies

OPERATIONAL

  • Supervise the activities on the teller line; address basic policy issues, i.e., cell phone usage, internet usage, dress code, etc.
  • Handle teller development through teaching and continuous training after New Associate training is completed in HR/Training
  • Assist tellers in finding cash shortages and outages
  • Handle teller escalations; serve as point of contact for tellers in decision making
  • Ensure use of CDC FCU’s CORE system in maintaining cash assigned, received and disburse
  • Follow Regulation CC guidelines when placing holds on check deposits
  • Process deposits to all account; process mail transactions as needed
  • Disburse cash or cashier’s check withdrawals
  • Provide money orders, credit card advances and line of credit advances
  • Receive loan payments
  • Process transfers between accounts and memberships as required
  • Perform check scanning
  • Process night deposit drop transactions; process ATM deposit transactions
  • Assist members with access to their safe deposit box
  • Redeem Savings Bonds
  • Perform each essential responsibility, accurately and timely
  • Provide account information to members
  • Acurately balance cash drawer and checks and verify end-of-day check totals
  • Report out-of-balance situations to the Team Leader immediately
  • Handle Address changes, wire transfer requests, stop payment requests, check orders, name changes, etc.
  • Print statement for members
  • Handle Foreign currency
  • Serve as Notary Public
  • Reset member Internet Banking passwords
  • Set up e-statements, online banking, overdraft protection, and pre-authorized transactions
  • Add/delete joint owners/authorized signors
  • Add payable upon death beneficiaries
  • Open/close accounts; includes minor accounts
  • Order and re-order debit cards
  • Resolve questions and issues promptly
  • Safeguard teller keys and teller stamp
  • Ensure all branch logs are completed accurately and timely

GROWTH AND DEVELOPMENT

  • Be open to improvement and performance feedback
  • Meet with Team Leader to set goals for career growth and on special assignments as assigned
  • Initiate continuous learning and development through internal or external resources
  • Actively participate in all internal and external training as required
  • Cross-train in other job-related responsibilities within the Retail area

PROFESSIONAL TEAM EFFORT

  • Be a team player; help others
  • Partner with other departments to solve member problems
  • Exhibit professionalism at all times
  • Share knowledge

MISCELLANEOUS

  • Understand, respect and adhere to all security, credit union policies and procedures and federal guidelines at all times, i.e., Bank Secrecy Act,  Office of Foreign Asset Control and Anti-Money Laundering Regulations, and all other compliance related policies
  • Maintain confidentiality with regard to non-public information about our members, associates and CDC Federal Credit Union
  • Offer a solution or answer to the members; if the answer is no, offer an alternative
  • Recommend process changes for service quality improvement
  • Promote CDC FCU Membership
  • Handle all other duties as assigned

EDUCATION/KNOWLEDGE/SKILLS & ABILITIES

  • High School diploma; some college preferred; 1 year experience at CDCFCU
  • Excellent communication skills, both written and verbal
  • Strong member-service orientation; excellent listening skills
  • Self-motivated and independent, requiring minimal supervision
  • Proficient in problem solving; able to make sound logical decisions
  • Computer proficiency; ability to learn and adapt to new technologies relevant to branch operations
  • Detail oriented with strong organizational skills; strong time management skills
  • Ability and flexibility to respond in a fast paced and changing environment
  • Demonstrate good listening skills
  • Maintain a professional appearance in accordance with CDC FCU's dress code
  • Ensure regular and predictable attendance
  • Physically capable of performing assigned responsibilities
  • Bondable and have no felony convictions
  • Reasonable accommodations may be made to enable associates with disabilities to perform essential functions

This position description is intended to describe the general nature and level of work performed. This is not to be construed as an exhaustive list of responsibilities.

To apply, please send your resume and cover letter to Resumes@cdcfcu.com.

Position Title:  Loan Servicing Agent- Titles

PURPOSE:  Provide exemplary service at all touch points consistently exhibiting CDC FCU’s Core Values, and remembering – Members First.  Support the Lending functions of CDC FCU by assisting lenders, borrowers and other associates with processing loans, perfecting collateral, documentation, servicing, supporting Collections and all other loan administration duties.  Contribute to the achievement of CDC Federal Credit Union’s Strategic Goals.

ESSENTIAL DUTIES & RESPONSIBILITIES SERVICE

  • Provide exemplary service at all touch points consistently exhibiting CDC FCU’s Core Values, and remembering – Members First.
  • Answer phones in the queue during assigned, scheduled hours and days; this is a priority
  • Assist associates and members with basic loan research, and skip-a-pay processing
  • Immediately acknowledge members and associates
  • Answer telephone immediately; return voice mail and email promptly
  • Exhibit a cooperative, positive attitude
  • Treat others in a courteous and respectful manner
  • Actively participate in all retail meetings, sales promotions and rallies
  • Follow all service standards established by the credit union
  • Perform title research and assist associates and members with answers to questions they do not know
  • Notify borrower and perform proper release of collateral liens upon full loan repayment 

OPERATIONAL

  • Acquire and maintain knowledge of various states’ titling requirements
  • Acquire knowledge of all State of Georgia titling documents and procedures
  • Ensure the perfection of credit union collateral by securing proper documentation for all vehicles and UCC
  • Maintain the ELT account to unsure all titles are perfected
  • Review paid off loan report weekly to ensure lien release and title mail outs
  • Process CUNA GAP, MRC and CD/CL claims and cancellations
  • Process skip-a-pays and loan payments
  • Process CRM and 3rd party requests for titles after receiving payoffs
  • Work with lenders, dealers, borrowers, and third parties to cure any collateral title issuance and document exceptions
  • Apply insurance premium refunds, forced placed insurance and rejected force placed insurance premiums (CPI).  Help members who inquire about CPI on their account
  • Provide collateral insurance coverage to State National; input coverage
  • Assist with total loss, paid in full, and repossessed vehicle titles, to include providing supporting documents and lien releases
  • Review third party due diligence documentation including title work
  • Document all conversations and actions pertaining to any accounts in CRM
  • Audit auto loans post-closing, and retrieve any missing documents
  • Handle and maintain scanning of all CDC FCU documents
  • Develop and maintain up-to-date procedures and responsibilities of position
  • Maintain and safe keep loan documentation, deeds to secure, titles, tag and insurance records for credit union collateral, and place all perfected paper titles in records room

GROWTH & DEVELOPMENT

  • Meet with Manager to set goals for career growth
  • Work with Manager on special projects as assigned
  • Be open to improvement and performance feedback
  • Initiate continuous learning and development through internal and external sources
  • Cross-train in other job-related responsibilities within the retail area

PROFESSIONAL TEAM EFFORT

  • Be a team player; help others
  • Partner with other departments to solve member problems
  • Exhibit professionalism at all times
  • Share knowledge
  • Participate in “Because We Care” Program
  • Respond to Georgia Credit Union Affiliates “Calls to Action”

MISCELLANEOUS

  • Know and adhere to all credit union policies, procedures, security guidelines, and regulatory and policy compliance requirements, i.e., Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, and all other compliance related policies
  • Actively participate in all required internal and external training
  • Support CDC FCU by using credit union products and services in order to be fully educated and have first-hand knowledge of our offerings
  • Promote CDC FCU Membership

EDUCATION/KNOWLEDGE/SKILLS & ABILITIES

  • High School diploma; some college preferred
  • Excellent communication skills, both written and verbal
  • Strong member-service orientation; excellent listening skills – do not interrupt
  • Self-motivated and independent; requiring minimal supervision
  • Proficient in problem solving; able to make sound logical decisions
  • Computer proficiency; ability to learn/adapt to consumer lending technologies and operations
  • Detail oriented with strong organizational skills
  • Ability and flexibility to respond in a fast paced and changing environment
  • Sales experience in a similar capacity, preferably in a financial institution
  • Regular and predictable attendance
  • Maintain a professional appearance in accordance with CDC FCU’s dress code
  • Bondable and have no felony convictions
  • Physically capable of performing assigned responsibilities; reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

This position description is intended to describe the general nature and level of work performed.  It is not to be construed as an exhaustive list of responsibilities.

To apply, please send your resume and cover letter to Resumes@cdcfcu.com.

 

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