Who is CDC Federal Credit Union?

CDC Federal Credit Union is proud of our 60+ years’ heritage and reputation built on a solid foundation in the communities we serve. But, we could not be the strong financial institution we are today without the commitment and dedication of our associates.

In order to attract, hire and retain the “best of the best,” we offer an IDEAL Corporate Culture, where associates are valued and respected, and have the opportunity for individual development through experience, achievement and learning. We work diligently to provide a rewarding, challenging and fun (yes, fun) work environment that individuals want to be a part of.

Our competitive salaries and attractive benefits package demonstrate our commitment and appreciation to our team members.

Who do we want for team members?

CDC Federal Credit Union wants team members who are energetic and passionate about providing exemplary service at all times and at all touch points. Being an exemplary service provider means team members are friendly, courteous, excellent listeners, good communicators, have a thirst for learning, always sharing knowledge, looking for better ways to serve our members, and building professional relationships with our members, one member at a time.

And because it’s important for us to give back to the communities we serve, we encourage associates to participate in charitable organizations, sponsorships and community initiatives through our “Because We Care” program.

WOW, how do I apply?

If you possess our core values of: Respect, Exemplary, Accountability, Leadership, Teamwork, Integrity and Excellent Service please look at our current opportunities below and apply today.

 

OPEN POSITION:  CONTACT CENTER REP I

Provide exemplary service while performing assigned functions; ensure our members’ financial needs are being met one member at a time.  Contribute to the achievement of CDC Federal Credit Union’s Strategic Goals. Consistently exhibit the credit union’s core values.

RESPONSIBILITIES:

  • Provide exemplary service to external and internal members at every touch point
  • Take a genuine interest in each member’s relationship with the credit union to gain their trust throughout all of their financial life stages
  • Refer the right credit union products and services that meet member needs
  • Consistently attain referral goals on monthly and annual basis
  • Actively participate in all sales meetings and sales promotions
  • Open and close accounts, following guidelines
  • Disclose new account information based on federal regulations
  • Request and review credit report and Chex information for all new accounts
  • Process CD account transactions; stop payment requests, wire transfer requests, check order requests, fee reversals, loan payoffs, etc.
  • Limit documentation errors
  • Ensure all member accounts belong to qualified sponsor groups
  • Quality check accounts for NSF activity; adhere to policy
  • Explain restrictions and regulations on all products
  • Ensure strict guidelines are adhered to for ATM and debit card approval
  • Order ATM debit cards; process reissues and handle ATM debit card disputes
  • Handle unauthorized/revoked authorization ACH claims
  • Process check forgery claims
  • Setup Internet Banking and e-statements and PAL passwords
  • Provide rate information on all credit products offered by the credit union
  • Assist members with calculation of payments in varying scenarios
  • Adhere to security guidelines, credit union policies/procedure, moral and ethical principles, and regulatory compliance requirements,
  • Maintain confidentiality with regard to non-public information about our members
  • Demonstrate good listening skills; do not interrupt
  • Offer a solution or answer to the member or associate
  • Resolve questions and issues promptly
  • Recommend process changes for service quality improvement
  • Exhibit strong time management skills
  • Actively participate in all internal and external training as required.
  • Cross-train in other job-related responsibilities within the department.
  • Assist associates in other departments
  • Share knowledge with co-workers
  • Handle all other duties that may be assigned

  
EXPERIENCE/SKILLS & ABILITIES:

  • High School diploma; some college preferred
  • Previous contact center experience a plus
  • Customer service oriented personality with high tolerance level
  • Able to respond in a face paced and changing environment; flexible 
  • Sales experience in a similar capacity, preferably in a financial institution
  • Flexible; confident
  • Detail oriented with strong organizational skills
  • Excellent communication skills, written and verbal
  • Self-motivated with the ability to work independently with minimal supervision
  • Proficient in problem solving; able to make sound logical decisions
  • Courteous, tactful and diplomatic
  • Regular and predictable attendance
  • Maintain a professional appearance in accordance with CDC FCU’s dress code
  • Bondable and have no felony convictions.
  • Physically capable of performing assigned responsibilities


Please send your resume AND salary requirements to resumes@cdcfcu.com

 

CDC Federal Credit Union
Human Resources Department
Fax: 678-553-5527

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