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Careers

Join our team of committed and dedicated associates!

Who is CDC Federal Credit Union?

CDC Federal Credit Union is proud of our 60+ years’ heritage and reputation built on a solid foundation in the communities we serve. But, we could not be the strong financial institution we are today without the commitment and dedication of our associates.

In order to attract, hire and retain the “best of the best,” we offer an IDEAL Corporate Culture, where associates are valued and respected, and have the opportunity for individual development through experience, achievement and learning. We work diligently to provide a rewarding, challenging and fun (yes, fun) work environment that individuals want to be a part of.

Our competitive salaries and attractive benefits package demonstrate our commitment and appreciation to our team members.

Who do we want for team members?

CDC Federal Credit Union wants team members who are energetic and passionate about providing exemplary service at all times and at all touch points. Being an exemplary service provider means team members are friendly, courteous, excellent listeners, good communicators, have a thirst for learning, always sharing knowledge, looking for better ways to serve our members, and building professional relationships with our members, one member at a time.

And because it’s important for us to give back to the communities we serve, we encourage associates to participate in charitable organizations, sponsorships and community initiatives through our “Because We Care” program.

WOW, how do I apply?

If you possess our core values of: Respect, Exemplary, Accountability, Leadership, Teamwork, Integrity and Excellent Service please look at our current opportunities below and apply today.

To apply, please click "Apply Online" below to upload your resume, complete an application, and a few short assessments.

 

Available Positions

Position Title: IT and Facilities Manager

PURPOSE:  The IT and Facilities Manager is responsible for the planning, managing and coordinating the day-to-day operations of the business applications, communications, and all infrastructure related to the Information Technology department. Provide direct management of the overall IT network operations and serves as a back up to the Vice President of IT          in those specific areas. Participate in the implementation of approved information technology projects and serve as the liaison for technology and facilities needs within the credit union. Contribute to the achievement of CDC Federal Credit Union’s strategic goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

SERVICE
  • Be an Exemplary Service Provider consistently exhibiting CDC FCU’s Core Values and remembering:Members First
  • Follow all service standards established by the credit union
OPERATIONAL AND ADMINISTRATIVE
  • Ensure the smooth and effective operation of the credit union’s network
  • Review and install management approved operating system updates on PC’s and servers
  • Support overall operation of the credit union network including configuration and maintenance of Active Directory across the enterprise
  • Provide application support for all areas of the credit union, including core, CRM, lending, email, office suite, general ledger, budgeting, etc.
  • Ensure the credit union’s core data processing system is fully functional and up to date at all times
  • Coordinate all processing functions for daily, monthly, quarterly and end of year jobs
  • Monitor key daily production reports for system accuracy and security
  • Update and maintain all credit union computer systems and IT-related processes
  • Maintain current knowledge of network and systems operations andkeep current any required certifications
  • Serve as the main escalation point for all help desk technical issues
  • Evaluate the existing applications and systems. Make recommendations to improve performance, increase operational efficiency, and enhance security
  • Under the direction of the Vice President of IT assist in Disaster Recovery planning and testing as required
  • Work to achieve favorable NCUA examination results, and positive IT department audits
  • Ensure building maintenance is regularly scheduled and operational, including fire/alarm systems, security cameras, etc.
MANAGEMENT
  • Under the direction of the Vice President of IT guide and manage the day to day functioning of the IT department, including scheduling adequate staff to ensure efficient operations, conducting performance reviews, coaching employees, maintaining efficient employee relations, and provide additional training, as needed
  • Research and solve staff questions and/or problems
  • Establish and maintain goals, objectives, benchmarks, accountability standards and change logs for all IT systems and services
  • Manage projects relevant to the IT department, including purchasing, configuring and installing equipment, scheduled hardware upgrades and new software application implementations
GROWTH & DEVELOPMENT
  • Be open to improvement
  • Follow all credit union policies, procedures, security guidelines, and
  • Actively participate in all internal and external training as required
  • Cross-train in other job-related responsibilities within the department
  • Initiate continuous learning and development through internal or external resources
PROFESSIONAL TEAM EFFORT
  • Work closely with credit union management to meet strategic objectives
  • Be a team player; help others
  • Exhibit professionalism at all times
  • Share knowledge
  • Participate in community and industry events as practicable
MISCELLANEOUS
  • Maintain confidentiality with regard to non-public information about our members and CDC FCU
  • Support CDC FCU by using credit union products and services in order to be fully educated and have first-hand knowledge of our offerings
  • Promote CDC FCU Membership
  • Handle all other duties that may be assigned
KNOWLEDGE/EXPERIENCE/SKILLS/ABILITIES
  • 4-year degree with major in computer science, information systems or equivalent experience
  • Banking or Credit Union industry knowledge
  • Ability to read, analyze and interpret complex documentation
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Ability to make effective and persuasive presentations on complex topics to management, and/or board of directors
  • Knowledge of VMWare, Windows Server, Active Directory, Microsoft patches and updates, etc.
  • Understanding of network device configuration including switches, routers, firewalls, etc.
  • In-depth knowledge of Fiserv applications and functions (Fiserv DNA core experience a plus)
  • Knowledge of SQL
  • Ability to work with staff at all levels of credit union
  • Flexible self-starter with ability to work in fast paced environment, handling multiple priorities
  • Detail oriented with strong organizational skills
  • High degree of accuracy and attention to detail; use good judgement
  • Strong organizational skills; able to prioritize and plan work
  • Self-motivated with the ability to work independently without supervision
  • Proficient in problem solving; able to make sound logical decisions
  • Strong time management skills
  • Able to interact with technical and non-technical associates at all levels within the organization
  • Ensure regular and predictable attendance
  • Bondable and have no felony convictions
  • Maintain a professional appearance in accordance with CDC FCU’s dress code
  • Physically capable of performing assigned responsibilities; reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

This position description is intended to describe the general nature and level of work performed.  It is not to be construed as an exhaustive list of responsibilities.

Application and assessment link below:

Apply Online

Position Title: Contact Center Representative I

PURPOSE: Provide exemplary service at all touch points consistently exhibiting CDC FCU’s Core Values, and remembering – Members First.  Satisfy member needs through interactive conversations.  Contribute to the achievement of CDC Federal Credit Union’s Strategic Goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

SALES & SERVICE
  • Provide exemplary service at all touch points consistently exhibiting CDC FCU’s Core Values, and remembering – Members First
  • Engage the member in a conversation; listen to what they are saying
  • Satisfy member needs by asking probing questions, providing customized solutions, and providing insights and education to  prospects and members
  • Refer the right credit union products and services that meet member needs; this results in relationship building
  • Immediately acknowledge members and associates
  • Answer telephone immediately; return voice mail and email promptly
  • Exhibit a cooperative, positive attitude
  • Treat others in a courteous and respectful manner
  • Actively participate in all retail meetings, sales promotions and rallies
  • Follow all service standards established by the credit union
OPERATIONAL
  • Take escalated calls; file member complaints
  • Make every effort to retain memberships
  • Open memberships
  • Open and close accounts to include owner/signor additions and deletions
  • Consistently attain referral goals on monthly and annual basis
  • Follow Regulation CC guidelines when opening new accounts with check deposits
  • Disclose new account information based on federal regulations
  • Request and review identity authentication and Chex information for all new accounts
  • Process CD account transactions; stop payment requests, wire transfer requests, check order requests, fee reversals, loan payoffs, process loan payments, etc.
  • Explain restrictions and regulations on all products
  • Ensure strict guidelines are adhered to for ATM and debit card approval
  • Order ATM debit cards; process reissues and handle ATM debit card disputes and fraud forms for submission
  • Initiate the beginning process of unauthorized/revoked ACH claims, check forgery claims and all disputes (cards, checks ACH, forgery, etc.)
  • Setup Internet Banking and e-statements
  • Reset Internet Banking and PAL password
  • Resolve questions and issues promptly
  • Ensure all member accounts belong to qualified sponsor groups
  • Limit documentation errors
  • Provide rate information on all products offered by the credit union
  • Set up and order ancillary products for new accounts
  • Handle business, estate and trust accounts
  • Respond to Deluxe check order alerts
  • Research and resolve HELOC and Debit card issues on Credit Console
  • Verify transactions and remove Fraud Blocks
  • Notarize documents and perform Medallion Signature Guarantees
  • Troubleshoot online bill pay and mobile banking issues and errors; open case with IT if issue cannot be resolved
  • Process online messages and online form requests
  • Process cash advances by telephone
GROWTH & DEVELOPMENT
  • Meet with Team Leader to set goals for career growth
  • Work with Team Leader on special projects as assigned
  • Be open to improvement and performance feedback
  • Initiate continuous learning and development through internal and external sources
  • Cross-train in other job-related responsibilities within the retail area
PROFESSIONAL TEAM EFFORT
  • Be a team player; help others
  • Partner with other departments to solve member problems
  • Exhibit professionalism at all times
  • Share knowledge
  • Participate in “Because We Care” Program
  • Respond to Georgia Credit Union Affiliates “Calls to Action”
MISCELLANEOUS
  • Understand, respect and adhere to all security guidelines, credit union policies/procedures, moral and ethical principles, and regulatory compliance requirements, i.e., Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations
  • Maintain confidentiality with regard to non-public information about our members and CDC FCU
  • Offer a solution or answer to the member or associate; if the answer is no, recommend an alternative
  • Recommend process changes for service quality improvement
  • Support CDC FCU by using credit union products and services in order to be fully educated and have first-hand knowledge of our offerings
  • Promote CDC FCU Membership
  • Handle all other duties as assigned
EDUCATION/KNOWLEDGE/SKILLS & ABILITIES
  • High School diploma; some college preferred
  • Previous contact center experience a plus
  • Excellent communication skills, both written and verbal
  • Strong member-service orientation; excellent listening skills – do not interrupt
  • Self-motivated and independent; requiring minimal supervision
  • Proficient in problem solving; able to make sound logical decisions
  • Computer proficiency; ability to learn/adapt to Contact Center technologies and operations
  • Detail oriented with strong organizational skills
  • Ability and flexibility to respond in a fast paced and changing environment
  • Sales experience in a similar capacity, preferably in a financial institution
  • Regular and predictable attendance
  • Maintain a professional appearance in accordance with CDC FCU’s dress code
  • Bondable and have no felony convictions
  • Physically capable of performing assigned responsibilities; reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

This position description is intended to describe the general nature and level of work performed.  It is not to be construed as an exhaustive list of responsibilities.

Application and assessment link below:

Apply Online