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who make a difference.

Careers

Join our team of committed and dedicated associates!

Who is CDC Federal Credit Union?

CDC Federal Credit Union is proud of our 60+ years’ heritage and reputation built on a solid foundation in the communities we serve. But, we could not be the strong financial institution we are today without the commitment and dedication of our associates.

In order to attract, hire and retain the “best of the best,” we offer an IDEAL Corporate Culture, where associates are valued and respected, and have the opportunity for individual development through experience, achievement and learning. We work diligently to provide a rewarding, challenging and fun (yes, fun) work environment that individuals want to be a part of.

Our competitive salaries and attractive benefits package demonstrate our commitment and appreciation to our team members.

Who do we want for team members?

CDC Federal Credit Union wants team members who are energetic and passionate about providing exemplary service at all times and at all touch points. Being an exemplary service provider means team members are friendly, courteous, excellent listeners, good communicators, have a thirst for learning, always sharing knowledge, looking for better ways to serve our members, and building professional relationships with our members, one member at a time.

And because it’s important for us to give back to the communities we serve, we encourage associates to participate in charitable organizations, sponsorships and community initiatives through our “Because We Care” program.

WOW, how do I apply?

If you possess our core values of: Respect, Exemplary, Accountability, Leadership, Teamwork, Integrity and Excellent Service please look at our current opportunities below and apply today.

To apply, please click "Apply Online" below to upload your resume, complete an application, and a few short assessments.

Position Title:  Payroll & Benefits Coordinator

PURPOSE:  Perform payroll and benefits functions, new hire processing, and Associate banking for the credit union. Promote a positive service culture to our associates; be responsive, confidential and discreet at all times.  Contribute to the achievement of CDC Federal Credit Union’s Strategic Goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

SERVICE

Be an Exemplary Service Provider at all times while performing assigned tasks and working with internal Associates at all levels of the credit union. Exhibit a cooperative, positive attitude; treat others in a courteous and respectful manner

OPERATIONAL

Employment Procedures:

  • Organize and track where candidates are in the hiring process by utilizing Hire Select by Criteria and update hiring manager of progress
  • Check employment references and communicate findings to hiring manager
  • Prepare new associate paperwork via DocuSign, and coordinate new associate orientation to include meeting schedule, lunch, tour, HR orientation, welcome bag, and  business cards as appropriate
  • Ensure adherence to I-9 and ensure files are current with I-9 supporting documentation
  • Ensure adherence with e-Verify and other required federal/state guidelines and reporting for new hires
  • Immediately check bondability and criminal background on new hires during hiring process
  • Ensure all personnel files are maintained accurately and in accordance with Record Retention requirements. Audit new associate files quarterly
  • Provide Associate banking needs as required to include new accounts, Internet Banking, stop payment requests, order checks, fee reversals, loan applications, loan payoffs, Skip-a-pays, etc.
  • Ensure proper documentation, supporting data, is placed and maintained in associate loan files
  • Process/coordinate new associate’s access to CDC campuses. Maintain list of active security badges
  • Track leave ensuring associates take 5 consecutive days of annual leave each year
  • Ensure timely compensation adjustments for all associates within Paychex
  • Handle logo wear inventory and orders
  • Administrator for NMLS; handle renewal on an annual basis

Payroll:

  • Ensure Paychex System is loaded and utilized to its fullest capacity
  • Process bi-weekly associate payroll, ensuring all deductions and withholdings are accurate and timely
  • Maintain and keep current associate information in Time and Labor
  • Manage associate and supervisor permissions in Paychex including new associates and terminated associates
  • Create and generate requested payroll reports for the purpose of providing relevant information to HR Manager
  • Administer FMLA according to Federal Mandated Guidelines, including Requests, Certification of Health Care Providers, Designations, and Tracking Employees FMLA via Employee Time Card Reports and Payroll.
  • Immediately advise HR Manager of any workers comp claims; file claims according to State Mandated Guidelines, track time lost, reconcile bills and ensure claims are handled correctly
  • Handle Associate garnishments as applicable

Benefits:

  • Ensure associates have the appropriate information in order to enroll in CDC FCUs 401k Plan
  • Ensure any changes or distributions are handled in the bi-weekly payroll process
  • Maintain 401k year-end spreadsheet; ensure information is current and that year-end reporting is handled promptly so gift contribution is deposited in January of each year
  • Maintain 125 Cafeteria Plan spreadsheets; ensure FSA is handled according to IRS Section 125 standards
  • Perform all duties related to maintenance of associate insurance and status changes, i.e., new hires and terminations through Benefits Connect
  • Verify benefits as necessary; research and resolve benefit questions as needed
  • Coordinate the health benefits Open Enrollment Process; maintain the Online Benefit Enrollment site and update necessary changes to associate benefits as applicable
  • Reconcile benefit invoices monthly and ensure approval and submission to Accounting so invoices are paid promptly and on-time

GROWTH & DEVELOPMENT

  • Be open to improvement and performance feedback
  • Initiate continuous learning and development through internal and external sources in order to increase position knowledge and overall position performance
  • Cross-train in other job-related responsibilities within the Human Resources Department
  • Actively participate in staff meetings to maintain awareness of organizational happenings
  • Be proactive in weekly meeting with Human Resources Manager

PROFESSIONAL TEAM EFFORT

  • Be a team player and help others, share knowledge
  • Exhibit professionalism at all times
  • Participate in “Because We Care” Program
  • Respond to Georgia Credit Union Affiliates “Calls to Action”

MISCELLANEOUS

  • Complete Multiple Work Site report quarterly
  • Ensure Workplace Labor and Employment Law posters are in compliance
  • Maintain and provide appropriate content for the homepage and HR area of the credit union’s Intranet
  • Maintain organizational chart and reference guide
  • Update learning bucks within Paychex on a monthly basis
  • Prepare and handle distribution of birthday and anniversary recognitions
  • Serve as liaison with local florist for life events
  • Track CMN contributions and prepare year-end statements
  • Orders supplies for credit union, handle purchase & maintenance of CMN snacks/soft drinks
  • Maintain supply room in a neat and organized manner; ensure basic supplies are always on hand
  • Receive supply orders from vendors
  • Maintain building keys in a systematic manner; contact our provider of choice for new keys or locks
  • Understand, respect and adhere to all security guidelines, credit union policies/procedures, moral and ethical principles, and regulatory compliance requirements, i.e., Bank Secrecy Act and Bank Bribery Act
  • Maintain confidentiality with regard to non-public information about our members and CDC FCU associates
  • Recommend process changes for service quality improvement
  • Support CDC FCU by using credit union products and services in order to be fully educated and have first-hand knowledge of our offerings; Promote CDC FCU Membership
  • Participate on committees as applicable
  • Assist the Human Resources Manager with special projects
  • Handle all other duties as assigned

EDUCATION/KNOWLEDGE/SKILLS & ABILITIES

  • High School degree; some college a plus
  • Previous Payroll experience required
  • Friendly personality, but discreet and confidential at all times; calm demeanor
  • Familiar with FMLA, ADA, HIPPA, FLSA, EEOC and other federal and state employment laws
  • Ability to quickly learn/adapt to various software programs such as Paychex, Benefits Connect, Lending 360, Criteria, Constant Contact, Microsoft Suite, etc.
  • Excellent grammar and communication skills; written and verbal
  • Flexible; able to respond in a fast paced and changing environment
  • Self-motivated and independent; requiring minimal supervision
  • Proficient in problem solving; able to make sound logical decisions
  • Strong organizational skills; detail-oriented and a self-starter
  • Regular and predictable attendance
  • Bondable and have no felony convictions
  • Valid Driver’s License

Physically capable of performing assigned responsibilities; reasonable accommodations may be made to enable individuals with disabilities to perform the essential function                                    

This position description is intended to describe the general nature and level of work performed.  It is not to be construed as an exhaustive list of responsibilities.

To apply, please click on the"Apply Online" button at the bottom of the page to upload your resume, complete an application, and a short assessment.

Position Title:  Contact Center Representative I

PURPOSE: Provide exemplary service at all touch points consistently exhibiting CDC FCU’s Core Values, and remembering – Members First.  Satisfy member needs through interactive conversations.  Contribute to the achievement of CDC Federal Credit Union’s Strategic Goals.

 ESSENTIAL DUTIES & RESPONSIBILITIES

SALES & SERVICE

  • Provide exemplary service at all touch points consistently exhibiting CDC FCU’s Core Values, and remembering – Members First
  • Engage the member in a conversation; listen to what they are saying
  • Satisfy member needs by asking probing questions, providing customized solutions, and providing insights and education to  prospects and members
  • Refer the right credit union products and services that meet member needs; this results in relationship building
  • Immediately acknowledge members and associates
  • Answer telephone immediately; return voice mail and email promptly
  • Exhibit a cooperative, positive attitude
  • Treat others in a courteous and respectful manner
  • Actively participate in all retail meetings, sales promotions and rallies
  • Follow all service standards established by the credit union

 OPERATIONAL

  • Take escalated calls; file member complaints
  • Make every effort to retain memberships
  • Open memberships
  • Open and close accounts to include owner/signor additions and deletions
  • Consistently attain referral goals on monthly and annual basis
  • Follow Regulation CC guidelines when opening new accounts with check deposits
  • Disclose new account information based on federal regulations
  • Request and review identity authentication and Chex information for all new accounts
  • Process CD account transactions; stop payment requests, wire transfer requests, check order requests, fee reversals, loan payoffs, process loan payments, etc.
  • Explain restrictions and regulations on all products
  • Ensure strict guidelines are adhered to for ATM and debit card approval
  • Order ATM debit cards; process reissues and handle ATM debit card disputes and fraud forms for submission
  • Initiate the beginning process of unauthorized/revoked ACH claims, check forgery claims and all disputes (cards, checks ACH, forgery, etc.)
  • Setup Internet Banking and e-statements
  • Reset Internet Banking and PAL password
  • Resolve questions and issues promptly
  • Ensure all member accounts belong to qualified sponsor groups
  • Limit documentation errors
  • Provide rate information on all products offered by the credit union
  • Set up and order ancillary products for new accounts
  • Handle business, estate and trust accounts
  • Respond to Deluxe check order alerts
  • Research and resolve HELOC and Debit card issues on Credit Console
  • Verify transactions and remove Fraud Blocks
  • Notarize documents and perform Medallion Signature Guarantees
  • Troubleshoot online bill pay and mobile banking issues and errors; open case with IT if issue cannot be resolved
  • Process online messages and online form requests
  • Process cash advances by telephone

 GROWTH & DEVELOPMENT

  • Meet with Team Leader to set goals for career growth
  • Work with Team Leader on special projects as assigned
  • Be open to improvement and performance feedback
  • Initiate continuous learning and development through internal and external sources
  • Cross-train in other job-related responsibilities within the retail area

 PROFESSIONAL TEAM EFFORT

  • Be a team player; help others
  • Partner with other departments to solve member problems
  • Exhibit professionalism at all times
  • Share knowledge
  • Participate in “Because We Care” Program
  • Respond to Georgia Credit Union Affiliates “Calls to Action”

 

MISCELLANEOUS

  • Understand, respect and adhere to all security guidelines, credit union policies/procedures, moral and ethical principles, and regulatory compliance requirements, i.e., Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations
  • Maintain confidentiality with regard to non-public information about our members and CDC FCU
  • Offer a solution or answer to the member or associate; if the answer is no, recommend an alternative
  • Recommend process changes for service quality improvement
  • Support CDC FCU by using credit union products and services in order to be fully educated and have first-hand knowledge of our offerings
  • Promote CDC FCU Membership
  • Handle all other duties as assigned

 EDUCATION/KNOWLEDGE/SKILLS & ABILITIES

  • High School diploma; some college preferred
  • Previous contact center experience a plus
  • Excellent communication skills, both written and verbal
  • Strong member-service orientation; excellent listening skills – do not interrupt
  • Self-motivated and independent; requiring minimal supervision
  • Proficient in problem solving; able to make sound logical decisions
  • Computer proficiency; ability to learn/adapt to Contact Center technologies and operations
  • Detail oriented with strong organizational skills
  • Ability and flexibility to respond in a fast paced and changing environment
  • Sales experience in a similar capacity, preferably in a financial institution
  • Regular and predictable attendance
  • Maintain a professional appearance in accordance with CDC FCU’s dress code
  • Bondable and have no felony convictions
  • Physically capable of performing assigned responsibilities; reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

 This position description is intended to describe the general nature and level of work performed.  It is not to be construed as an exhaustive list of responsibilities.

 Application and assessment link below:

 Apply Online