Our team is made up of a diverse group of people who share the same passion for helping members achieve the financial health they desire and deserve. In return, we offer associates a challenging and rewarding work environment. With over 70 years of serving the health and life sciences community, today we remain committed to the core values of respect, accountability, leadership, teamwork, and integrity in all that we do.
If you're passionate about these values, and seek to join a high-performing team, we would love to hear from you. To apply for the positions listed below please send your resume to careers@cdcfcu.com.
CDC Federal Credit Union is an Equal Opportunity Employer.
We offer competitive salaries along with a benefit package including medical, dental, vision, short-term and long-term disability, basic life/AD&D insurance, paid annual, sick and birthday leave, paid holidays, tuition reimbursement, Traditional and Roth 401(k) plans and company matching. We also offer health care and dependent care flexible spending accounts, employee assistance program and an uplifting work environment. Browse our open positions below and apply online to join the team.
Contact Center Representative I
Contact Center Representative I
Purpose
The Contact Center Representative (CCR) is a dimensional and critical role that handles incoming calls in a high-volume, fast-paced environment. This role requires a strong ability to professionally and effectively communicate with prospective and current members on a broad range of topics across all lines of business. The CCR must possess knowledge of all CDC FCU products and services and be able to explore member needs, listen for clues and provide solutions utilizing the AID, INC. model. The CCR must be flexible to work as part of a team to maximize revenue growth and to meet or exceed personal, Contact Center, and Credit Union goals.
