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Securing Personally Identifiable Information

Security Statement

We understand that your trust in us depends on how well we are able to protect your personal and account information. Therefore, we take guarding your information very seriously. We will NEVER contact you via e-mail or phone asking for confidential or sensitive information. Additionally, we will never ask you for your account number, PIN, SSN, credit card number or other personally identifiable information via e-mail. When you call us, please ensure you have dialed the credit union's phone number located in the contact us section of this website. Our associates will take steps to verify your identity when you call. All unsolicited requests for your personal information should be considered fraudulent.

If you have received a suspicious e-mail or other fraudulent correspondence regarding our credit union, please forward it to

Identity Theft

Identity theft is one of the fastest-growing crimes in our country. An identity thief could drain your accounts, make purchases with your credit cards, use your insurance, or ruin your credit.

To help you keep your identity safe and secure, pay close attention to the following signs:

We also recommend our members review their personal credit report on a regular basis to help prevent identity-related fraud. By federal law, you have the right to obtain a free copy of your credit report. To get a free copy of your credit report, visit


Phishing is a common type of spam that can lead to theft of your personal details such as credit card numbers or online banking passwords. Phishing attacks work by the scam artist sending "spoofed" emails that appear to come from a legitimate website that you have online dealings with such as a credit union, bank or credit card company — any site which requires users to have a personal identity or account.

Steps to protect yourself:

Some phishing emails or other spam may contain software that can record information on your internet activities (spyware). Installing anti-virus software and keeping it up to date will help detect and disable malicious software. It is also important, particularly for users with a broadband connection, to setup a firewall. This will help keep the information on your computer secure while blocking communication from unwanted sources.


Members may be receiving phone calls and text messages claiming to be our fraud department. Please contact us directly at (404) 325-3270 if you receive such a message. Additionally, spoofing emails from have been circulating. Do not respond, reply, or open any attachment from this sender.

The examples above are known as spoofing. Spoofing, as it pertains to cybersecurity, is when someone or something pretends to be something else in an attempt to gain our confidence, get access to our systems, steal data, steal money, or spread malware. There are several kinds of spoofing, including email spoofing, text message spoofing, caller ID spoofing, and URL spoofing. Essentially, if there's a form of online communication, spoofers are trying to scam their way into it—and into your identity and your assets.

Spoofing can lead you to disclose personal and financial information, send money, and download malware, which can lead to infected computers, financial fraud, and identity theft. But, there are several ways to protect yourself from would-be spoofing scammers:

If you are concerned your account may have been compromised, contact us immediately at (404) 325-3270 for assistance.

Phishing Texts

Spam text messages, also known as phishing texts, trick consumers into providing personal data to criminals who pose as a familiar business, organization, or family member.

Criminals use phishing text messages to attain usernames and passwords, social security numbers, credit card numbers and PINs to commit fraud or identity theft. Other attacks focus on downloading viruses or malware, which can give thieves access to your bank accounts.

Common phishing texts can include messages related to:

Here are some best practices to help you handle spam texts appropriately.

Always use your best judgment and exercise caution before responding to requests for information.

Patriot Act

As a result of the events on September 11, 2001, the USA Patriot Act was signed into law.

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What does this mean for you? When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.